Refund policy

We sell our products exclusively on Amazon, and our refund policy adheres to the refund policy of the Amazon marketplace.

At SAMOUT, we understand the importance of customer satisfaction. If you have purchased one of our products and find it unsatisfactory or encounter any issues, we encourage you to follow the refund process provided by Amazon.

As an Amazon seller, we fully comply with their established refund policy to ensure a fair and transparent process for our customers. Amazon's refund policy offers comprehensive guidelines and procedures for initiating and processing refunds.

We value your trust and are committed to resolving any concerns or problems you may have with our products. Please refer to Amazon's refund policy for detailed information on how to request a refund, eligibility criteria, and any applicable timelines.

If you have any questions or need assistance regarding the refund process, we recommend reaching out to support@samoutUSA.com or Amazon's customer support team. We are dedicated to providing excellent service and will be able to guide you through the necessary steps.

Thank you for choosing SAMOUT. We strive to deliver top-quality products and ensure a satisfactory shopping experience for all our customers through adherence to Amazon's refund policy.